Posts by Katharine Kellar
5 Tips for Accelerating Your Remote Call Center Agent Performance
5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place. Remain successful, even from home, with these tips for accelerating your remote call center agent…
Read More9 Signs Your Business Phone System Needs an Upgrade
9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. In other words, nobody wants to be stuck with an outdated business phone system! Here are 9 signs that your phone system is due for an upgrade. Technology… We all think we’re…
Read More3 Benefits VoIP Resellers Love About Voice API
3 Advantages of Voice API for VoIP Resellers It’s an exciting time to be in business VoIP! Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent; Voice API is a great example. VoIP resellers are using simple APIs to automate complex tasks. What is…
Read MoreGlobal Marketing Strategies for International Expansion
Global Marketing Strategies for International Success As the world gets smaller, companies recognize the need to adopt global marketing strategies. But expanding your marketing campaigns into new geographies comes with challenges, like how to engage international prospects and how to structure a global marketing team. Today we’re covering best practices of international marketing teams that…
Read MoreHow SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read More2021’s Most Effective Outbound Sales Technique for New Market
2021’s Most Effective Outbound Sales Technique for International Teams As the world gets smaller, companies recognize the need to adopt global sales & marketing strategies. Expanding your sales team internationally comes with challenges, including how you get prospects in new markets and geographic regions to answer your calls. Today we’re looking at the data behind…
Read MoreSecure SIP Protocols: UDP vs. TCP vs. TLS
Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…
Read MoreHybrid Work at AVOXI: Connecting from Costa Rica with Michael
Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time. In January we decided to go fully remote and only halfway through the…
Read MoreCall Center Attrition Rates & Industry Statistics | BPO Turnover Rates by Country
Call Center Attrition Rates, Benchmarks, & Industry Standards In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s…
Read More7 Reasons Virtual Clinical Trials are Here to Stay
7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world. This realization is especially helpful for clinical trial…
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